How to set up a salon WhatsApp sales agent with voice workflows
This guide walks through a fictional beauty salon — Nour Beauty, owned by Layla Ahmed — to show, step by step, how to create a WhatsApp AI sales agent named Noura that sells Natural Collagen Serum at 85 USD, answers voice messages, and notifies the team on every order.
The scenario
Layla runs Nour Beauty salon and wants a WhatsApp agent that greets customers warmly, answers questions about Natural Collagen Serum (85 SAR), handles voice messages from clients who prefer speaking over typing, and sends her a notification every time someone places an order.
What you'll build
Voice-ready agent
Customers send a voice note asking about the serum — the agent understands and replies naturally.
Product showcase
The agent presents Natural Collagen Serum with image, price, and benefits without manual effort.
Instant order alerts
When a customer confirms an order, Layla's team gets a WhatsApp notification immediately.
Create the agent with a sales-focused prompt
Start by creating your agent and giving it clear instructions. For Nour Beauty, the agent is called Noura — a friendly, professional sales assistant who speaks Arabic, knows the product catalog, and always guides the conversation toward a purchase without being pushy.
Example instruction snippet
You are Noura, a sales assistant for Nour Beauty salon. Be warm, helpful, and knowledgeable about our products. When a customer asks about Natural Collagen Serum, highlight its benefits and price (85 SAR). Always confirm delivery details before closing an order.
Key points for a sales prompt
- Define the agent's name, personality, and tone clearly.
- List the products it should know and recommend.
- Include guardrails: what the agent should never promise (e.g. medical claims).
- Add closing behavior: how to guide toward purchase and collect delivery info.
Add products with images and pricing
Go to the products section and add Natural Collagen Serum — include the price (85 SAR), a clear product image, a short description of benefits, and any variants or bundles. The agent uses this data to answer product questions accurately and can send the image directly in chat.
Product entry checklist
- Product name in Arabic and English if you serve both.
- Price, currency, and any discount or bundle offers.
- A clear image (square or 4:3 works best on WhatsApp).
- Short benefits description the agent can reference in conversation.
Build a knowledge base with FAQ-style entries
Add knowledge entries for common questions Nour Beauty receives: shipping policy, return policy, ingredients, how to use the serum, payment methods, and salon hours. Each entry is one fact the agent can look up instantly.
Suggested knowledge entries
- Shipping: 'We deliver across Saudi Arabia. Delivery takes 2–4 business days. Free shipping on orders above 150 SAR.'
- Returns: '7-day return policy for unopened products. Contact us on WhatsApp to initiate.'
- Ingredients: 'Marine collagen, hyaluronic acid, vitamin C, aloe vera extract.'
- How to use: 'Apply 3–4 drops on clean skin morning and evening. Suitable for all skin types.'
- Payment: 'Bank transfer (Al Rajhi / SNB), cash on delivery, or Apple Pay.'
- Salon hours: 'Saturday–Thursday 10 AM – 9 PM. Closed Friday.'
Create voice workflows for common questions
Many salon customers prefer sending voice messages on WhatsApp. With voice workflows, you define keyword triggers — when the agent detects them in a transcribed voice message (or text), it runs a structured flow: a text reply, an image, a voice reply, or a sequence of all three.
Example workflow: 'price' keyword
Trigger: customer says 'price' or 'how much'. Flow: 1) Send product image, 2) Reply: 'Natural Collagen Serum — 85 SAR. Free delivery on orders above 150 SAR. Want me to place the order?'
Voice workflow ideas for a salon
- 'price' / 'how much' → product image + price + order prompt
- 'order' / 'I want to buy' → ask for name, city, phone → confirm
- 'ingredients' / 'what's in it' → ingredient list + usage tips
- 'delivery' / 'shipping' → shipping policy + timeline
Pro plan
Want this exact setup for your salon?
Voice replies, keyword workflows, and smart notifications are Pro features. Upgrade to Pro and ship the same agent you just read about — live today.
Set up a first-contact welcome workflow
Configure a special workflow that triggers the first time a new customer messages Nour Beauty. Noura greets them by name (if available), introduces the salon, highlights the featured product, and asks how she can help — all before the customer even asks a question.
Welcome message example
Welcome to Nour Beauty! I'm Noura, your personal beauty assistant. We're currently featuring our Natural Collagen Serum (85 SAR) — would you like to know more, or is there something else I can help with?
Why a welcome workflow matters for sales
- First impressions set the tone — a warm greeting increases engagement.
- Mentioning a featured product immediately plants the seed for a sale.
- Asking how to help invites the customer into a conversation (not a monologue).
Configure order notifications for your team
Use notification concepts to detect when a customer has confirmed an order — for example, when the conversation includes a name, city, and phone number together. When the concept triggers, Safqat sends a notification to Layla or her team on WhatsApp (or email) so they can fulfill the order immediately.
How to set up an order notification
- Create a concept called 'Order confirmed' with signals: customer name + city + phone number.
- Set the notification channel to WhatsApp (Layla's personal number) or team email.
- The notification includes the customer's details and conversation summary.
- No order slips through the cracks — even if Layla is busy with salon clients.
Launch and monitor the agent
Test Noura thoroughly in the simulator: ask about the serum, send mock voice messages, try placing an order, and verify notifications arrive. When you're satisfied, turn the agent on for live WhatsApp traffic. Monitor the dashboard for the first few days — review conversations, check for gaps, and update knowledge or workflows as needed.
Launch checklist
- Simulator test: product questions, voice messages, order flow, edge cases.
- Verify notifications arrive on Layla's phone and/or email.
- Enable the agent for live traffic only after several days of successful testing.
- First week: review every conversation and add missing knowledge entries.
Which plan do you need?
This setup runs on Pro — here's why
The voice agent, Khaleeji/Iraqi/Saudi dialect replies, keyword workflows, and order notifications shown in this guide are Pro features. If your shop is simpler — no voice, no automations — Starter is all you need.
Everything you just read: voice replies, rich media, keyword workflows, smart notifications, and hands-free order confirmation.
- 25,000 messages / month
- Voice replies in all Arabic dialects (Khaleeji, Iraqi, Saudi, Egyptian, Levantine) + voice-note transcription
- Sends photos, product videos, voice notes, and text — picks the right media automatically
- Keyword-triggered sales workflows (price lists, sizes, COD confirmation) + smart notification rules
- Follow-ups, lead scoring, vision AI, human escalation, full analytics & conversion tracking
For easy-going businesses that just want the AI to answer questions from the knowledge base — no voice, no automations.
- 10,000 messages / month
- AI replies on WhatsApp in all Arabic dialects
- Answers from your products and full knowledge base
- Appointment booking and catalog sharing
- No voice replies, no voice-note understanding
- No keyword workflows, no notification rules, no follow-ups
Both plans come with a 14-day money-back guarantee — full refund if you're not happy, no questions. You can upgrade from Starter to Pro anytime in one click.