How to build a WhatsApp perfume sales agent — from TikTok to automatic orders
Firas owns Dar Misk perfume shop in Baghdad's Karrada district. He posts TikTok unboxing videos of luxury fragrances and receives hundreds of WhatsApp messages daily. With Safqat, he created an agent called Hadeel who speaks Iraqi dialect and sells automatically — from greeting to order.
The scenario
Firas posts a TikTok video of his new Baghdad Nights fragrance. Within an hour, he receives 300 WhatsApp messages: 'How much?', 'How do I order?', 'Do you deliver to Basra?'. Hadeel replies to everyone in seconds — in natural Iraqi dialect, sends product images, and confirms orders automatically.
The result after 7 steps
Voice replies in Iraqi
Hadeel replies with voice messages in Iraqi dialect to the most common questions — price, delivery, authenticity.
Smart perfume catalog
Product images and prices are sent automatically based on customer interest — men's, women's, gifts.
Instant notification per order
Firas gets a WhatsApp notification the moment a customer confirms an order — name, address, and product ready for delivery.
Create the agent with an Iraqi sales-focused prompt
Start by creating your agent and giving it clear instructions. For Dar Misk, the agent is called Hadeel — a friendly, knowledgeable sales assistant who speaks Iraqi dialect, knows every fragrance, and guides conversations toward a purchase without being pushy.
Example instruction snippet
You are Hadeel, a sales assistant for Dar Misk perfumes. Be warm, expert in fragrances. When a customer asks about Baghdad Nights, highlight its notes (oud + white musk + amber) and price (45,000 IQD). Always confirm delivery details before closing an order.
Key points for a sales prompt
- Define the agent's name, personality, and Iraqi dialect clearly.
- List the perfumes it should know and recommend.
- Include guardrails: what the agent should never promise (e.g. exaggerated longevity claims).
- Add closing behavior: how to guide toward purchase and collect delivery info.
Add perfumes with images and pricing
Go to the products section and add Baghdad Nights perfume — include the price (45,000 IQD), a clear product image, a short description of notes and occasions. The agent uses this data to answer product questions accurately and can send the image directly in chat.
Product entry checklist
- Product name in Arabic and English if you serve international customers.
- Price and currency (Iraqi Dinar) plus any bundle or discount offers.
- High-quality image of the bottle and packaging — perfumes sell visually first.
- Key notes description: oud, white musk, amber — these details build trust.
Build a knowledge base with FAQ-style entries
Add knowledge entries for common questions Dar Misk receives: delivery policy, payment methods (ZainCash, FIB, cash), fragrance notes, longevity, return policy, and shop hours. Each entry is one fact the agent can look up instantly.
Suggested knowledge entries
- Delivery: 'We deliver across Iraq. Free in Baghdad, 5,000 IQD for other provinces. 1–3 business days.'
- Returns: '3-day return policy for unopened products. Contact us on WhatsApp.'
- Notes: 'Baghdad Nights: natural oud, white musk, amber, vanilla — 12+ hour longevity.'
- Payment: 'Cash on delivery, ZainCash, FIB, FastPay.'
- Shop hours: 'Saturday–Thursday 10 AM – 10 PM. Friday after prayer.'
- Authenticity: 'All our perfumes are 100% authentic and imported from top fragrance houses. Quality guaranteed.'
Create voice workflows for common questions
Many perfume customers send WhatsApp voice notes. With voice workflows, you define keywords — when the agent detects them in a message, it triggers an organized flow: a text reply, an image, a voice reply, or a sequence of all three.
Example: 'how much' keyword
Trigger: Customer says 'how much' or 'price'. Flow: 1) Send product image, 2) Reply: 'Baghdad Nights — 45,000 IQD. Free delivery in Baghdad. Want me to confirm your order?'
Voice workflow ideas for a perfume shop
- Price: 'how much', 'price' → product image + price + order link.
- Delivery: 'deliver', 'shipping', 'when' → delivery details and coverage.
- Authenticity: 'original', 'authentic', 'guarantee' → authenticity certificate and return policy.
- Gifts: 'gift', 'birthday', 'wedding' → recommendations by occasion + gift wrapping.
- Men's/Women's: 'men', 'women' → catalog filtered by gender.
Pro plan
Want this exact setup for your perfume shop?
Iraqi-dialect voice replies, keyword workflows, and hands-free order confirmation are Pro features. Upgrade to Pro and ship the same agent you just read about — live tonight.
Set up the first-contact welcome message
First impressions matter. Enable the 'Fire first on first contact' option and write a welcome message in Iraqi dialect that introduces Dar Misk and Hadeel. Add a voice message in Iraqi accent — this builds instant trust and makes the customer feel they're talking to a real person.
Elements of a great welcome message
- Introduction: 'Welcome! I'm Hadeel from Dar Misk'
- Offer help: 'How can I help you today?'
- Personal touch: a voice message in warm Iraqi dialect.
- Speed: replying in seconds shows professionalism.
Configure order notifications for Firas
Use notification concepts to detect when a customer confirms an order — for example, when the conversation includes a name, address, and phone number. When the concept triggers, Safqat sends a notification to Firas on WhatsApp (or email) so he can fulfill the order immediately.
How to set up an order notification
- Create a concept called 'Order confirmed' with signals: customer name + address + phone number.
- Set the notification channel to WhatsApp (Firas's number) or team email.
- The notification includes the customer's details and conversation summary.
- No order slips through — even if Firas is busy at the shop.
Launch and monitor the agent
Test Hadeel thoroughly in the simulator: ask about perfumes, send mock voice messages, try placing an order, and verify notifications arrive. When you're satisfied, turn the agent on for live WhatsApp traffic. Monitor the dashboard for the first few days — review conversations, check for gaps, and update knowledge or workflows as needed.
Launch checklist
- Test 5–10 different scenarios in the simulator.
- Verify notifications arrive when an order is confirmed.
- Monitor the first 50 live conversations and adjust instructions as needed.
- Add new knowledge entries for any question that didn't get an answer.
- Enable voice reply after you're confident in the text reply quality.
Which plan do you need?
This setup runs on Pro — here's why
The voice agent, Khaleeji/Iraqi/Saudi dialect replies, keyword workflows, and order notifications shown in this guide are Pro features. If your shop is simpler — no voice, no automations — Starter is all you need.
Everything you just read: voice replies, rich media, keyword workflows, smart notifications, and hands-free order confirmation.
- 25,000 messages / month
- Voice replies in all Arabic dialects (Khaleeji, Iraqi, Saudi, Egyptian, Levantine) + voice-note transcription
- Sends photos, product videos, voice notes, and text — picks the right media automatically
- Keyword-triggered sales workflows (price lists, sizes, COD confirmation) + smart notification rules
- Follow-ups, lead scoring, vision AI, human escalation, full analytics & conversion tracking
For easy-going businesses that just want the AI to answer questions from the knowledge base — no voice, no automations.
- 10,000 messages / month
- AI replies on WhatsApp in all Arabic dialects
- Answers from your products and full knowledge base
- Appointment booking and catalog sharing
- No voice replies, no voice-note understanding
- No keyword workflows, no notification rules, no follow-ups
Both plans come with a 14-day money-back guarantee — full refund if you're not happy, no questions. You can upgrade from Starter to Pro anytime in one click.