How to sell abayas on WhatsApp — turn TikTok try-on views into cash-on-delivery orders
Reem runs Layali Abaya, a boutique in Riyadh that ships across Saudi, UAE, Kuwait, and Qatar. Every 'GRWM abaya' and try-on haul she posts on TikTok floods her WhatsApp with 'كم السعر؟' and 'توصلون جدة؟'. With Safqat she built an agent named Noura that speaks Khaleeji dialect and confirms cash-on-delivery orders automatically — around the clock.
The scenario
Reem posts a 20-second TikTok try-on of her new 'Pearl' open abaya. By morning she has 420 new WhatsApp chats: 'كم السعر؟', 'عندكم مقاس 58؟', 'توصيل جدة متى؟', 'الدفع عند الاستلام؟'. Noura replies to every single one in seconds — in Khaleeji dialect, sends the right photo, confirms size and city, and locks in a COD order while Reem is still filming her next video.
The result after 7 steps
Khaleeji voice replies
Noura answers voice notes with voice notes — in a warm Khaleeji accent — for the most common questions: price, size, fabric, delivery time, COD.
Smart size & photo catalog
Every abaya has photos, fabric, available sizes and price. Noura sends the right model image the moment a customer shows interest.
Instant COD order notification
The second a customer confirms name + address + size, Reem gets a WhatsApp alert so she can pack and hand off to the COD courier the same day.
Create the agent with a Khaleeji sales-focused prompt
Start by creating your agent and giving it clear instructions. For Layali Abaya, the agent is Noura — a warm, fashion-savvy sales assistant who speaks Khaleeji dialect, knows every abaya model in the catalog, and gently guides the customer from a TikTok DM all the way to a confirmed cash-on-delivery order.
Example instruction snippet
You are Noura, a sales assistant for Layali Abaya. Speak warm Khaleeji dialect. For every inquiry confirm: (1) the abaya model the customer is asking about, (2) her size (54 / 56 / 58 / 60), (3) her city. We ship across KSA, UAE, Kuwait and Qatar with cash on delivery. Never promise same-day delivery outside Riyadh.
Key points for an abaya sales prompt
- Define Noura's name, personality, and Khaleeji dialect clearly.
- List the abaya lines she must know (open, closed, farasha, embroidered, butter silk, nidha).
- Always confirm size + city before quoting delivery time or closing an order.
- Guardrails: never guess fabric content, never promise colors not in stock, never commit to a delivery day without confirming city.
Add each abaya model with sizes, fabric, and photos
Go to the products section and add your best-selling models — for example 'Pearl Open Abaya' at 520 SAR. For each one, upload 2–3 high-quality photos (front, back, detail of the sleeve or embroidery), list the fabric, available sizes, and the color options. Noura uses this data to answer questions accurately and to send the right photo directly into WhatsApp.
Abaya product entry checklist
- Model name in both Arabic and English (customers from UAE often search in English).
- Price and currency (SAR) — Safqat can auto-convert for UAE / Kuwait / Qatar customers.
- Available sizes: 54, 56, 58, 60 — and mark which ones are in stock.
- Fabric: 'Butter silk', 'Korean nidha', 'French crepe' — this is the #1 question customers ask.
- Photos: front, back, and one close-up of embroidery or sleeve detail.
Build a knowledge base of sizing, shipping, and COD policies
Add a knowledge entry for every answer your team repeats 20 times a day: the size chart, fabric explanations, shipping windows per country, cash-on-delivery fees, return policy, and TikTok promo codes. Each entry is one fact Noura can look up instantly — no guessing, no contradictions across chats.
Suggested knowledge entries for an abaya boutique
- Size chart: '54 = S, 56 = M, 58 = L, 60 = XL. If you're between sizes, size up — our cuts run slim on the shoulder.'
- Shipping: 'Saudi 2–3 days, UAE 3–5 days, Kuwait & Qatar 4–6 days. Free over 400 SAR.'
- COD: 'Cash on delivery available in KSA, UAE, Kuwait and Qatar. Courier collects cash at delivery — no extra fee.'
- Returns: 'Unworn abayas can be exchanged within 7 days. Underwear-style pieces and tailored sizes are final sale.'
- Fabric guide: 'Butter silk = soft, cool, light sheen. Korean nidha = heavier, opaque, best for winter. French crepe = flowy, breathable, summer favorite.'
- TikTok promo: 'Use code TIKTOK10 for 10% off your first order — valid on full-price abayas only.'
Create voice workflows for the top TikTok questions
TikTok viewers love to record voice notes — 'صوتي لي المقاسات ترى ما فهمت'. Voice workflows let you pick the keywords customers actually say and map them to a rich, multi-step reply: a text message, the right photo from your catalog, and a voice note in Khaleeji dialect — all fired in order.
Example: 'كم السعر' / 'price' keyword
Trigger: customer says 'كم السعر', 'بكم', 'price' or 'how much'. Flow: 1) send the front photo of the abaya, 2) reply 'عباية Pearl — 520 ريال، توصيل مجاني فوق 400 ريال، والدفع عند الاستلام متوفر. تبين أثبت لك مقاسك ومدينتك؟'
Voice workflow ideas for an abaya boutique
- Price: 'كم', 'بكم', 'سعر', 'price' → send front photo + price + COD line.
- Size: 'مقاس', 'size', 'سمول', 'لارج' → send size chart image + ask for height + usual dress size.
- Fabric: 'قماش', 'fabric', 'زبدة', 'كريب' → fabric description + close-up photo.
- Delivery: 'توصيل', 'متى يوصل', 'delivery' → per-country shipping windows.
- COD: 'الدفع عند الاستلام', 'كاش', 'cash on delivery' → confirm COD is available + how it works.
- Availability: 'موجود', 'متوفر', 'available' → check stock + offer nearest alternative.
- TikTok promo: 'كود', 'خصم', 'promo', 'discount' → apply TIKTOK10 and explain the rules.
Pro plan
Want this exact setup for your abaya boutique?
Khaleeji-dialect voice replies, COD workflows, and order notifications are Pro features. Upgrade to Pro and ship the same agent you just read about — live tonight.
Greet every TikTok viewer the second they DM
On TikTok, the gap between 'she saw your video' and 'she messaged you' is seconds — and so is her patience. Enable 'fire first on first contact' and write a short Khaleeji welcome that introduces Layali Abaya and Noura, plus a warm voice note. This alone can double your reply-to-order rate coming from TikTok.
Elements of a great TikTok-first welcome
- Greeting + boutique name: 'هلا فيك في ليالي عباية، أنا نورة.'
- Call out the TikTok origin: 'جاي من التيك توك؟'.
- One clear question: 'أي عباية شدّت عينك؟'.
- Warm voice note in Khaleeji — it converts far better than text alone.
Configure COD order notifications for Reem's team
Cash on delivery lives or dies on how fast you pack and hand off. Set up a notification concept that fires the moment a chat contains the four signals of a confirmed COD order — model, size, full address, and phone — so Reem (or her packer) gets a WhatsApp ping and can print the waybill before the customer has second thoughts.
How to set up a COD order notification
- Create a concept called 'COD order confirmed' with signals: abaya model + size + full address + phone number.
- Channel: WhatsApp to Reem's number and the packer's number (and email for bookkeeping).
- The notification payload includes the customer's city so the team knows which courier zone to use.
- Zero orders lost — even during the 2 AM TikTok spike after a viral reel.
Launch, watch the first 50 chats, then scale
Test Noura in the simulator: ask in Khaleeji, send a voice note, ask 'كم السعر؟', try placing a Jeddah COD order, and confirm the notification pings. When everything lands, switch the agent live on your WhatsApp number linked in your TikTok bio. Watch the first 50 real conversations closely — fix any gap in sizing or fabric answers, and only then promote your next TikTok video.
Launch checklist
- Run 10 realistic scenarios in the simulator, including one pretend returning customer.
- Verify the COD notification fires on full-address confirmation — not earlier.
- Monitor the first 50 real chats and add any missing fabric / size knowledge entries.
- Pin the WhatsApp link in your TikTok bio and in the first comment of every viral video.
- Turn on voice replies only after you're fully happy with the text reply quality.
Which plan do you need?
This setup runs on Pro — here's why
The voice agent, Khaleeji/Iraqi/Saudi dialect replies, keyword workflows, and order notifications shown in this guide are Pro features. If your shop is simpler — no voice, no automations — Starter is all you need.
Everything you just read: voice replies, rich media, keyword workflows, smart notifications, and hands-free order confirmation.
- 25,000 messages / month
- Voice replies in all Arabic dialects (Khaleeji, Iraqi, Saudi, Egyptian, Levantine) + voice-note transcription
- Sends photos, product videos, voice notes, and text — picks the right media automatically
- Keyword-triggered sales workflows (price lists, sizes, COD confirmation) + smart notification rules
- Follow-ups, lead scoring, vision AI, human escalation, full analytics & conversion tracking
For easy-going businesses that just want the AI to answer questions from the knowledge base — no voice, no automations.
- 10,000 messages / month
- AI replies on WhatsApp in all Arabic dialects
- Answers from your products and full knowledge base
- Appointment booking and catalog sharing
- No voice replies, no voice-note understanding
- No keyword workflows, no notification rules, no follow-ups
Both plans come with a 14-day money-back guarantee — full refund if you're not happy, no questions. You can upgrade from Starter to Pro anytime in one click.